Company: TravelRox, Inc.
Position: Client Acquisition Officer
Location: Remote (Full-Time)
Working Hours: 8 hours/day, 5 days/week
About Us:
TravelRox, Inc. is a customer-centric company specializing in global visa processing services. We assist clients from around the world with smooth, reliable, and hassle-free visa solutions. To strengthen our growth, we are seeking a dynamic Client Acquisition Officer who can confidently engage with customers, handle incoming inquiries, and convert them into successful sales.
Key Responsibilities:
Lead Conversion & Sales
- Respond to customer inquiries (live chat, support ticket, social media, and calls) with professionalism and persuasion.
- Convert incoming leads into confirmed sales through effective communication and follow-up.
- Highlight product/service benefits and provide tailored recommendations to increase conversion rates.
Collaboration with Sales & Marketing
- Work closely with the Sales and Marketing teams to execute campaigns and meet sales targets.
- Share customer insights, objections, and suggestions with the marketing team to improve strategies.
- Support pre-sales initiatives, cross-sell, and up-sell where relevant.
Customer Relationship Management
- Maintain warm and professional communication to build trust and loyalty.
- Ensure clear, accurate updates regarding services and processes.
- Encourage clients to leave positive reviews on platforms such as Trustpilot and Facebook.
Reporting & Accountability
- Track sales performance and conversion metrics.
- Prepare daily/weekly reports on inquiries handled, leads converted, and revenue contribution.
Qualifications & Skills:
- Bachelor’s degree in Business, Marketing, or related field (preferred).
- Excellent communication and convincing skills in English (written and spoken).
- Proven ability to handle inquiries and convert them into sales.
- Customer-focused mindset with strong problem-solving abilities.
- Ability to handle pressure while maintaining professionalism with frustrated or demanding clients.
- Proficient in CRM systems, live chat, and social media platforms.
What We Offer:
- Competitive salary with performance-based commission.
- Opportunities for career growth and development in Sales & Marketing.
- A supportive and collaborative remote work environment.